What’s it about?

This short course and competency assessment will help you understand the key requirements to establish, maintain and improve client relationships and actively participate in networks to support attainment of key business outcomes.

It applies to individuals such as marketing and sales professionals who depend on excellent interpersonal relationships and communication skills to achieve outcomes but may also apply to other individuals working in any industry.


  • Initiate interpersonal communication with clients
  • Establish client relationship management strategies
  • Maintain and improve ongoing relationships with clients
  • Build and maintain networks

Who is it for?

This course is highly recommended for professionals working in the business services sector. VET Graduates who have studied Business courses and who want to undergo Work Integrated Learning must do this course prior to undergoing on the job training.

Course Duration?

Typically, a learner would take anywhere between 2-4 hours to complete this course online; however, the duration may vary based on prior skills and knowledge.


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