At CIC, we’re committed to providing support whenever you need it. While we don’t offer phone or face-to-face assistance, our dedicated online support is available 24/7 through email and chat to ensure your questions are answered promptly. Feel free to reach out, and we’ll be here to help!
You can contact us via our Contact Us page or email us at info@.cic-academy.com Our support team is available Monday to Friday, 9 AM – 6 PM
Do you offer phone support?
At the moment, we provide support via email and live chat only. This helps us keep track of your queries and respond more efficiently.
How long does it take to get a response?
We aim to respond within 24–48 hours. During peak periods, it may take slightly longer.
I am not able to see my certificate in my account. What should I do?
We are currently in the process of migrating certificates to the new system. If you notice any discrepancy in your certificate or order, please reach out to us via support. Our team will verify and resolve the issue promptly.
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